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Damaged living room set and dinning room chairs

Update by user Jan 08, 2021

Nothing yet. they need to repair it or exchange the product

Original review posted by user Jan 08, 2021
I purchased living and dining room furniture in June of 2019 form Purchasing power. In November of 2020, my husband fell out of one of the dinning room chair. He wanted to fix the chair, when he saw that they use some wrong screws to put the chairs together. On one side of each chair, was black screw which look like the right tools and on second half of each chair, they use a long silver screw, which did not screw all the way in. The recliner of the living room chair is broken. I literarily leave by myself since my husband work in another state. I barely use these furniture. I work from 715am to 730p during the week. I have no children coming over and I weigh 164lbs while my husband is 143lbs. I paid $1347 for the chairs alone not the table and $1955 for the two set of reclining living room chairs. I called the customer service and spoke with Destiny, who did not give me any offer that there is nothing they can do about it. This company is a fraud and will continue to fraud until something is done about it. SHAME ON YOU PURCHASING POWER. By the way, I am 63 year old and you guys fraud me

User's recommendation: DO NOT BUY FROM THEM> FIRST THEY OVERCHARGED ON A USELESS FURNITURE.

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1 comment
#1970811

Bad rip off company

ID
#2371864 Review #2371864 is a subjective opinion of poster.
Loss
$3302
Preferred solution
Let the company propose a solution, send someone qualified to come and fix the chairs with the right screw

Try my spending balance fix

They said I was still off work with FMLA which I been back to work sent December 16, 2020 every time call I have to wait next two pay period or 24 to 48 he now boss has recorrected today rep say I have to wait 24 to 48 he and another rap say I have to wait until two pay period now this getting ridicules I shouldn't have this long
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ID
#2550988 Review #2550988 is a subjective opinion of poster.
Location
Saginaw, Michigan

Refund

A very dear friend of mine, bought plane tickets for the whole family vacation through the Purchasing Power program at her place of work. Paid those tickets for a year almost 4.000. Due to the pandemic, they couldn't go to their dream vacation and decided to postpone the trip till the situation improves. Maybe another year. So, when she called to request a refund, customer service, said there's nothing they can do and her money is gone. She kept calling and still, nobody answers there. Looks like they know her number, and they are avoiding her. My friend can manage the money situation, but I think it's very irresponsible for this company to steal people's money and not make them accountable for their abuse. STAY AWAY FROM THAT COMPANY.

User's recommendation: Stay away.

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ID
#2327709 Review #2327709 is a subjective opinion of poster.
Location
Bridgeport, Connecticut
New Reviewer

When will y'all receive any more PlayStation 5

When will you have more PlayStation 5 available
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ID
#2286597 Review #2286597 is a subjective opinion of poster.
Preferred solution
PlayStation 5
New Reviewer

Poor customer support

This company is sorry I ;broke my phone and was unable to use the phone number on file when I tried to update my information and was unable to because i didn't have another phone in my name I contacted customer support on 2 occasion, and they could not help. Big joke the customer support line is. Stay away from purchasing power not good for customer support only taking your money.
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ID
#2276657 Review #2276657 is a subjective opinion of poster.
Cons
  • Sorry customer service
Preferred solution
will not use this company again

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New Reviewer

Billing

i did not purchase anything from you and someone took 119.00$ out of my bank account i have filed a dispute with my bank and received a new card i did not order anything from you every time i cal 855-247-**** i cant talk to anyone this is what i have 873900** **0353571**** from bank i dont even know what that is for i am 83 years old and want my money back please help DOROTHY COBLENTZ MACATAWA BANK EMAIL dgryczan@***.net
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1 comment
#1941203

Please be aware that this complaints site has failed to protect your privacy, by letting your email address be shown to the public. BE VERY SUSPICIOUS OF EMAILS CLAIMING TO BE FROM THE COMPANIES YOU ARE ADDRESSING IN THIS COMMUNICATION, IF THEY ARE CONTACTING YOU VIA EMAIL.

ID
#2242244 Review #2242244 is a subjective opinion of poster.
Loss
$119
Preferred solution
Full refund
New Reviewer

Travel

I am getting the run around. My trip has been cancelled due to covid! I want my refund!
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ID
#2213990 Review #2213990 is a subjective opinion of poster.
Loss
$1800
Preferred solution
Full refund
New Reviewer

Out of touch

right now is the time to have home studio equipment for sale , you guys a PP are missing out on a grand opportunity , there are a millions of people trying to get into the music industry right now because of the pandemic , trying to start their businesses from home!!!!!!!!!!!!!
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1 comment
#1941715

Check out American Musical Supply for something similar

ID
#2186421 Review #2186421 is a subjective opinion of poster.
Location
Houston, Texas

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Verified Reviewer
New Reviewer

Delivey

False advertising on Delivery of producti

User's recommendation: Customer service and delivery needs improvement.

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ID
#2169326 Review #2169326 is a subjective opinion of poster.
New Reviewer

About my account

I owe them $3,000. But my check don't come in until the first week of September. I need help they need a payment August 31. Or I will have to go to court.
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ID
#2141477 Review #2141477 is a subjective opinion of poster.
Service
Purchasing Power Customer Care
Cons
  • No solution
Preferred solution
Let me pay the $200 amount on sept 4

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Upset with customer service

Travel package. Was to travel in April and had this trip canceled due to the current global situation. Was directed to re-book. Attempted several times. However they were not able to do this. So still charging me for this travel and not willing to re-book or refund. This is stealing!!!!!!

User's recommendation: dont walk but run away, FAST!!!!

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1 comment
#1960427

Same here, waiting for them to get me my refund for unused plane tickets due to the pandemic. They keep playing dumb.

Got an appointment with my lawyer in 1 week. He said something is wrong .

ID
#2110866 Review #2110866 is a subjective opinion of poster.
Service
Purchasing Power Customer Care
Loss
$960
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Stuck with Damaged Product

I ordered a bedroom set from Purchasing Power it was delivered on a pallet but not set up due to COVID. When I finally was able to look at the product and unbox it the mirror was shattered. I called PP to report the damaged product and they informed me that they could not replace or return the product nor give me a discount on the damaged mirror so I am stuck paying for something that I can't use!!! This is very frustrating and is not okay!
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1 comment
#1970808

They did that to me too

ID
#2089053 Review #2089053 is a subjective opinion of poster.
Loss
$200
Preferred solution
Price reduction
New Reviewer
Purchasing Power - My order was damaged
Purchasing Power - My order was damaged
Purchasing Power - My order was damaged
Purchasing Power - My order was damaged
When my order arrived to be dropped off and set up it was damaged very badly.. I'm very upset because I have been waiting for over two weeks for someone to send me and date when my bed was going to be delivered and i never received that.. Then out the blue they call to...
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ID
#2054198 Review #2054198 is a subjective opinion of poster.
Service
Purchasing Power Bed Frame Replacement
Cons
  • Unaccountable
Loss
$45
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Bad customer service

Do NOT ever book travel with them!! I have a flight to Hawaii on Sunday...just 5 days away and I can't even speak to a travel rep! I have been trying since April! The travel phone number just puts you on hold( I've spent about 5 hrs) or you leave a message but no one calls back. Customer service just gives you the run around and notes your account and tells you someone will call me by Friday! That is completely unacceptable! The flight is Sunday! Bad enough they dropped my credit line even though I was still working and making payments. But this is just over the top. I don't think asking to speak to someone is too much to ask! I will NEVER purchase anything from them again!!!

User's recommendation: Beware!! Don't expect any help from them.

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ID
#1963809 Review #1963809 is a subjective opinion of poster.
Pros
  • Easy financing and payments
Cons
  • No one shows any urgency to resolve
  • Taking to long to resolve issue
Preferred solution
Full refund
New Reviewer

Allottment issue

Trued to re route my order explained how I can do so

User's recommendation: I'm happy that we can use our jobs and have payments taken out in emergency situations.

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ID
#1900340 Review #1900340 is a subjective opinion of poster.
New Reviewer
I have ordered product from Purchasing Power for years, Approximately $50,000. worth, yet they can't seem to get their billing straight. This is the 2nd time I have had the same complaint. I call and get the same answer from uneducated staff who simply want to just get...
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ID
#1847425 Review #1847425 is a subjective opinion of poster.
Preferred solution
STOP TAKING MONEY OUT OF MY CHECKS FOR STUFF THAT IS PAID FOR!

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