I have spent thousands over almost 10 years at Purchasing Power. I ordered a tv on or around July 9 along with a few other items.
I received everything but the tv within a week. However PP showed that the item would be delivered by a certain date. That date came and went. Looking at the tracking, I saw that it had made it to my state several days prior.
I called PP to ask about the delivery and spoke to a woman who was difficult to understand. I asked for a manager who was very rude and told me to follow up with the delivery company. At this point I had already made 2 automatic payments on this tv and I told him that to show good customer service to a long time customer who was paying on a product not received, he should call the delivery company that PP used instead of USPS, FedEx, or UPS. He asked me to email him snapshots of the tracking and delivery info that showed when I would get the delivery.
As I was on an out of town business trip with no one home to receive the delivery at that time, I asked to cancel the order and have the still missing tv returned by the delivery company. The manager refused and when I argued he told me it would cost me $85 to have the tv shipped back - which had never been delivered to me!!! I threatened to go to BBB and state attorney general so he said he would follow up on the delivery and to give him 2 weeks. Well 3 weeks later as I was preparing for another business trip, I got a call at work from some guy saying that he was trying to deliver the tv but no one was home!
WTH? I hadn't received any calls or emails advising that the tv was being delivered. My son happened to visit me from NY that day and arrived just before this guy drove away so he signed for the tv. There was no outward damage to the box or tv but there is internal damage.
The screen requires constant adjustment of the color and anything red appears as hot pink - blood, the American flag, fire trucks - everything is hot pink! Every now and again the sound goes bad in which I have to turn the tv off so it can reset. I've had this *** for 3 months! Why not return it?
The policy is that I would have to pay for the return and there would be no getting my money back, it would be 'repaired' under the warranty and sent back to me!
Screw Purchasing Power! They used to be a good company but whatever 3rd world management and staff they sold it to can keep their *** products!
Reason of review: Problem with delivery.
I didn't like:
Very poor customer service, Horrible product and screwed up delivery.