Purchasing Power

i received dozens of advertisements for this company. As a retired Government employee with a decent retirement that I have received since 2005 that is entirely verifiable, I decided to use them for a new mattress which I needed badly and an upgrade to a larger smart tv.

I went online to their simple application and filled it out and expected to receive my items in approx 2 weeks. After a week, I went in to verify date of delivery and found they needed additional information. When I called the customer service number, I was told they required a paycheck stub. I explained I was retired and do not receive any form of paycheck stub, my retirement is sent direct deposit to my bank.

I made it VERY clear I was indeed not employed, but was retired. I asked if a bank statement would be sufficient, and after being on a lengthy hold I was told no, I needed a letter from the retirement department verifying date of retirement and amount I received monthly. I had to call and order it and when I recieved it a week later and tried to send it in I found out they had cancelled my order! Back online believing I had all required documents I tried to reorder the mattress and tv I had ordered before only to find they were no longer available and I would have to make another selection.

After researching online AGAIN, I chose a different tv, and a different mattress and called the retirement department to change the amount to withhold monthly to the new amount as requested by the customer service employees at Purchasing Power. Now I had to wait again for my allotment amount to update and to receive yet another statement to that fact to complete my purchase. And now it gets better I have been dealing with this for over a month. Should not be this difficult according to the information you post on public websites.

After another week goes by I call in to PP to be sure everything has been recieved and try to get a date for delivery. Living in a rural area I know I had to be home for delivery. OMG! I am put on hold and when he comes back I am told FOR THE VERY FIRST TIME there is an amount you need to make to qualify did you determine how much you qualify for?

What??? I hate an amount shown on everything I read online of approx 5k, is that not correct? Assistor says, yes minimum qualifying income is 20k, and it appears you do not meet that amountSo what does that mean to me? I asked.

I'm sorry, we cannot help you. So, after talking to no less than 7 people at your company explaining over n over I do not get pay stubs because I am retired NOW you tell me I don't qualify??? Not one other person even said anything about income I receive, just asking over n over for documentation that I sent in not once but twice!! So NOW AFTER OVER 30 days OF TIME ON THE PHONE WITH THE RETIREMENT BOARD, withCALLS TO PURCHASING POWER, waiting for mail - I am told SORRY???

I have gone without a bed (no mattress) for over a month because of your incompetent employees. Because of how convenient this program seemed. I am 68 yrs old and I am more than mad! I fully intend to blowup your site on every social media site I can and better business bureau, consumer affair dept and inspector general dept.

since it is online. And now yet again I get to call and sit on hold so I can cancel my allotment I changed for you and start looking for a tv and mattress.

Your company and incompetently untrained employees are an embarrassment to you and anyone dealing with you. Thanks for the absolute worse shopping experience Ive had in all 68 yrs!

I ordered these couches and It has been about three months and I have yet too sit on this couch! The first delivery furniture is broken!

I have to wait until the second delivery come! The second delivery come and the legs have to be assembled and no point of instructions! It looks as though it requires a drill! I call purchasing power, and I am told on top of the delays thus far, I have to wait 3 days too get instructions on how to attach the legs to the couch!

I will not ever purchase furniture again from purchase power! The online purchase of furniture is not worth the time or effort! I had to get rid of not only the first boxes and trash from the first delivery...but now the second delivery!

I am exhausted from all of the things it has taken too get this couch! I am disappointed and just completely over it!!!