Cohan Wdw

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Verified Reviewer
| map-marker Atlanta, Georgia

My account

I have tried as they instructed to go into my account and been unsuccessful. Can someone please help me.
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Juan O Nag

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Verified Buyer
|

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Verified Reviewer

Damaged item was discovered upon unpacking

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The item was delivered to me damaged through a third-party company. This is a high sense 75 inch TV. It was reported on that specific date based on the paperwork which is considered very misleading. I called today and found out now I have to wait five days before I hear from anyone in regards to a new TV in exchange for the damaged one. I am very very upset! This is such a bad experience. I am waiting to see how this is going to be solved in the next couple days or a few days.
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Pros:
  • Great products
Cons:
  • Third-party deliveries

Preferred solution: A new TV replacing the damaged TV.

User's recommendation: If you are purchasing through Purchasing Power, make sure that once you receive the product that the paperwork has the actual contact numbers who to call specifically for any issues with damages to the items that are delivered.

Desmond W Jvg

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Verified Reviewer

Gaming PC

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I really enjoy my pc, I'm glad I was able to get a great product from them. I haven't turned it off since have gotten it. And don't plane to anytime soon
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Quilliam S

Issue after issue

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Original review Feb 05, 2024

I ordered these couches and It has been about three months and I have yet too sit on this couch! The first delivery furniture is broken!

I have to wait until the second delivery come! The second delivery come and the legs have to be assembled and no point of instructions! It looks as though it requires a drill! I call purchasing power, and I am told on top of the delays thus far, I have to wait 3 days too get instructions on how to attach the legs to the couch!

I will not ever purchase furniture again from purchase power! The online purchase of furniture is not worth the time or effort! I had to get rid of not only the first boxes and trash from the first delivery...but now the second delivery!

I am exhausted from all of the things it has taken too get this couch! I am disappointed and just completely over it!!!

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User's recommendation: Go too your nearest furniture store

ray a Jqv

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Verified Reviewer

Credit taken

For years I have been order from them and they and always been reliable but this past Christmas they gave us extra credit to used for Holiday and I used and the credit they say we could used they took it away after you used it and then when I complained the agent cut me off as very bad customer service and dont trust them anymore
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Preferred solution: Apology

User's recommendation: Stay away

Lenay Jyj

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Verified Reviewer
| map-marker New York, New York

Can't log in on my MacBook Air

On my screen in got Pendora Harrell and cant put in the password in say it the wrong one my password wrong is Darcell68@ and it want go
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Elwin C

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Verified Reviewer

Pissed customer

Done business with them several years and satisfied until this point. I ordered some things for Christmas and order was put on hold because said it was unusual activity. They finally fixed that and I reordered the items all looked well. Then I got a cancelled notice saying unknow activity. Again issue was escalated up and still 3 days later no response. I am very disappointed and will pay off my balance then go elsewhere where my money is welcome. My advise is your longevity with this company means very little. STAY AWAY
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Cons:
  • Customer service is useless

Preferred solution: Fix my account NOW

User's recommendation: GO ELSEWHERE

Anonymous
map-marker Dallas, Texas

Product not working properly

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I will not recommend using this service ever again. I feel like I'm ending up paying for something that has the ALLASTATE protection plan which mean nothing. I have been giving the run around. Never again!
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Nicole S Phx

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Verified Reviewer

Broken TV..still waiting for new one

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We received a TV that was stated as being broken in packaging. A little disappointed we were sent a TV that was knowingly broken. We're assured the broken one would be picked up and a new one sent. Called back two weeks later..we're told someone was coming that day to pick up broken TV and then new one would be sent. We were assured this would happen in a timely manner. It has now been another week. We still have a broken TV and no hint as to the arrival of a new one. So aggravating!
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Pros:
  • Makes items affordable
Cons:
  • No accountability for damaged items

Preferred solution: Deliver product or service ordered

Mbuteh M

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Verified Reviewer

Supervisor from Account Recover

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Im extremely disappointed if Purchasing Power handling of my issue and concerns. I was effectively terminated from participating in a Company shared Program. I was under medical care and Leave of absence for 3 months . After those three months COVID followed. This Purchasing Power had no care at all and suspended my profile and balance , even after I called multiple times and also after I paid the collection agency.. there is NO AND I MEAN NOOO HUMAN ELEMENT TO THIS COMPANY THAT DOES BUSINESS WITH SO MANY SEVICE INDUSTRY WORKS its UnAmerican and Disgusting.
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Loss:
$9
Pros:
  • Pros - helps low income services works
Cons:
  • Also takes advantage of them and in my case had no respect for me

Preferred solution: I would like a apology and to have my issue resolved with respect and care

User's recommendation: Do not deal with a company that is disloyal and has no human element to people

Roderickus B

Damage tv

Purchasing Power - Damage tv
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I had receive the tv last Friday , due to Monday was A Holiday , I had talked with someone Tuesday . They told me they was go have somebody to reach out me but never did I had to make the call
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Preferred solution: Another tv

John H Omz

Not allowing me use. I had 3 surgeries that kept my hours low

I had 3 surgeries that kept me from working my full 40 hours. I have been using your company for a few years now and been with Walgreens for almost 6 years at full time. I am still full time and will be back to full hours shortly. But now i am not able tonuse your service?
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Preferred solution: My service back

User's recommendation: Don’t get sick or you won’t be able to use this service

Dennis B Ven

Business

My order says it needs documents Trying to see what kind of document do purchase power needs from me.
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Preferred solution: Deliver product or service ordered

1 comment
Kalis Yab

How long it's going to take for you to review a document

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Art for Your Home Not Museums

Mar 7, 2022

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Anonymous
map-marker Middletown Township, New Jersey

Purchase taking forever to deliver

I order my item December 4 and still have not received it and Im countined to get the rn arounds about my delivery
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Anonymous
map-marker Saint Louis, Missouri

When is my order coming?

It is no complaint I just wanted to know when I was going to get my order but they sent me an email so Im sorry for the interruption
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Anonymous
map-marker Columbus, Ohio

Loss of money

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I purchased a television from Purchasing Power through payroll deductions and I made two overpayments in the amount of $30.00 each. When I called Purchasing Power for a refund they tell me to contact my payroll department, the next call they said contact your Human Resources Department.

The next call Purchasing Power said contact National Finance Center.

I have a total of 15 calls in, several emails to my payroll and HR offices and in essence I am not getting my money back. Do not purchase from this company, they are not a reputable company.Do not purchase from this company it should be shut down.

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About

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Summary

Purchasing Power is a premiere employee purchase program. Purchasing Power was founded in 2001. The company is based in Atlanta. This program helps customers to buy computers, electronics and home appliances through the payroll deduction. Purchasing Power allows buying furniture, electronics, items for fitness and recreation, mattresses, products for home and outdoor, babies and children. For today, Purchasing Power has already serviced over 700,000 orders. Purchasing Power gives employees an opportunity to buy electronics and home appliances without using credit or cash. Purchasing Power offers no ballooning interest or hidden fees, so it is absolutely financially safe.

Purchasing Power reviews and complaints

Purchasing Power is ranked 704 out of 3857 in E-commerce category

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