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2.1 Based on 38 reviews
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  • Customers like
    • Fast delivery 2
    • Products diversity 1
    • Various items and convience 1
  • Customers don't like
    • Very poor customer service 7
    • Poor customer service 6
    • Lack of honesty 3
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everything from this company is in poor taste

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I used PP a few times over the years with no problems. ...this last order was going great until I paid it off.....its been paid in full for over a month yet they continue to take the weekly payment! I call every week to be on hold for at least an hour...talk to someone who puts me back on hold then assures me it will be refunded and the deductions will stop.....nope going on over a month and payment is still being taken weekly! Have fought with... Read more

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I received a broken TV and called within the hr to inform them. I was told a return order had been replaced and I would be contacted by the delivery people in two days, nothing happened. I called again and no return order was ever placed so the rep put me on hold to handle it. I received and email I will be contacted in two days by the delivery people, a week later nothing. I have called purchasing power several times and I get a different... Read more

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I am trying to use the services of Purchasing Power and have gotten no where. I called to find out why I have been receiving an error message when trying to order from their website and the first time was 2 weeks ago, and they told me that I have to wait till my next payday for their accounts to update. (foreign: spent a good half an hour trying to get him to understand my name and email.) So I waited. I still got the same error message and... Read more

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I have been having trouble getting them to cancel 6 months with no luck. Each time they say sorry and that they would take care of it but they still have not followed through. They do send me back my refund but i have to pay to get them cashed because the company does not cover the fee. So im a very frustrated customer.

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Picky people should not order from PP. don't expect a deal it's clear they are making a profit. But with no credit check and the latest items this is the best. I LOVE PP. I don't deal with people I do everything online. Even the time I did live chat I give them 5 stars. I have a $7,000 credit limit and it has been dropped for security reasons but immediately reinstated.

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Ask to speak to a supervisor and the lady said he was on another line.i wanted for them to send me return labels took her forever said she couldnt do that i would have to print myself.the lady leelew said they would call me already 7 hours later nothing.

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Ordered sectional and ottoman in March, by the beginning of April I still haven't received the merchandise so I canceled the order. They still taking money out my paycheck and I keep calling to get payments stopped and have to jump through hoops to get that to happen even though they have their products. I have filed a complaint with the BBB and my next step is getting a lawyer and possibly pressing charges for theft!!! each time I call I'm oh... Read more

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The website is so archaic, that the most recent information that can be viewed from a month-old statement. Who programmed/designed this garbage? Customer Service is just plain awful. Nobody can answer anything but the most basic of questions. It takes numerous calls to get small problems resolved, only to find out later that they weren't actually resolved. Poor staffing models requires unacceptable hold times. In hindsight, I would not have... Read more

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This is worst couch ever. First the delivery company delivered the wrong couch and had to come back the next day. I lost two days of pay. This couch is the worst quality ever. Now I'm pay 1600 for the couch which includes 299.00 for shipping. This company is a complete rip. I might as well did a rent to own. 30.00 a week for a piece of ***. I cant wait till Feb 2017. Counting down.

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